Termes et conditions

Accessibility Statement

Circit is committed to making our digital financial services accessible in accordance with the European Accessibility Act (EAA) as transposed under S.I. No. 636 of 2023, European Union (Accessibility Requirements of Products and Services) Regulations 2023, and maintains a commitment of ensuring our services are accessible to the widest possible audience, regardless of technology or ability.

As a regulated Account Information Service Provider (AISP) authorised by the Central Bank of Ireland, we recognise our responsibility to provide inclusive financial services that serve all users, including persons with disabilities.

This accessibility statement applies to our “Services” which comprise:

• Circit’s web application platform (SAAS Platform) at circit
• Circit’s company website at http://circit.io (accessed through desktop or mobile web browser)
• Additional customer support portals and documentation

Compliance Status

Following completion of accessibility work Circit’s platform and website are now compliant with the harmonised European standard EN 301 549 – Accessibility Requirements for ICT Products and Services (based on Web Content Accessibility Guidelines (WCAG) 2.1 AA), as required by the European Accessibility Act.

Accessibility Features

Our Services Include:

• Keyboard Navigation: Full functionality available via keyboard without mouse dependency
• Screen Reader Support: Compatible with assistive technologies
• High Contrast Design: Color contrast ratios exceeding WCAG 2.1 AA standards
• Scalable Text: Content can be enlarged up to 200% without loss of functionality
• Clear Navigation: Consistent navigation patterns and skip links for efficient browsing
• Alternative Authentication: Multiple secure authentication methods for different user needs
• Accessible Forms: Clear labels, error messages, and input assistance
• Structured Data: Properly formatted tables and financial information for screen readers

‍Financial Services Accessibility

As a regulated Account Information Service Provider, we have implemented specific accessibility measures for financial services:

• Account Information Display: Financial data presented in accessible formats with clear labeling
• Security Features: Alternative authentication methods that don't exclude users with disabilities
• Error Handling: Clear, understandable error messages and recovery options
• Data Export: Account information available in CSV format

Compliance Governance

We maintain ongoing accessibility compliance through:

• Regular Monitoring: Governance of accessibility / regulatory developments
• User Feedback: Continuous collection and response to accessibility feedback
• Staff Training: Periodic accessibility training for all team members
• Technology Updates: Ensuring new features meet accessibility standards
• Regulatory Compliance: Regular review of EAA and other accessibility requirements
• Ongoing Reviews: A periodic accessibility review of Circit’s public-facing website and platform are conducted and assessed against a defined WCAG 2.1 AA checklist and outputs. Accessibility-relevant outcomes of these reviews are recorded and reviewed for non-conformities.
• Escalation: Material accessibility issues identified are escalated to Compliance immediately, supporting our obligation to act without delay and, where required, to notify the relevant competent authority.

Testing, Validation and Ongoing Monitoring

Our accessibility compliance is verified and maintained through:

• Automated Testing: Regular scans using industry-standard accessibility testing tools
• Manual Testing: Evaluation of key user journeys against WCAG 2.1 AA success criteria
• Screen Reader Testing: Verification of use with assistive technologies
• Website Ongoing Monitoring: An accessibility review of our website is built into Marketing’s periodic website maintenance. The review is carried out against a defined WCAG 2.1 AA checklist and supported by automated scanning tool output, so that it represents a substantive conformity check rather than a general quality check.
• Platform Ongoing Monitoring: Circit’s product team have developed a Quality Assurance scan that runs a WCAG 2.1 AA assessment on any Circit page via browser automation. It logs and identifies reports violations grouped by severity and WCAG success criterion. Findings are scheduled for remediation based on severity
• Periodic Service Review: Accessibility-relevant results from the ongoing monitoring review are captured within Circit’s Periodic Security Review (PSR), which are reviewed, tracked for remediation and formally signed off by Compliance.
• Immediate Escalation: Where the monthly review identifies a material accessibility non-conformity, this is escalated for remediation immediately so that corrective action – and, where required, notification to the relevant competent authority – can be actioned without delay.

Preparation of this Accessibility Statement

This statement was originally prepared on 28 June 2025 and was last reviewed and updated in July 2026 to reflect the website update and current compliance position. It is based on:

• External accessibility audit completed in June 2025
• Periodic self-assessments conducted in accordance with EAA requirements
• Automated and manual accessibility testing of both the platform and website

Our accessibility assessment methodology follows the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) and EAA compliance requirements.

Feedback and Contact Information

This statement was prepared by the Compliance function. For any queries relating to The European Accessibility Act or Circit’s adherence please contact compliance@circit.io

Accessibility Support / Complaints

If you experience any accessibility barriers or need assistance accessing our services:

• Email: compliance@circit.io
• Response Time: Circit will respond within 30 days of receiving a formal complaint.

Enforcement Procedure

If you are dissatisfied about how we respond to your request or complaint, you can complain to the Office of the Ombudsman under the terms of the Disability Act 2005.

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
D02 W773

Telephone: +353 (0)1 639 5600
Email: complaints@ombudsman.ie
Web: http://www.ombudsman.ie/disability-act/make-a-complaint