WHAT CHALLENGES PRE-CIRCIT NECESSITATED A CHANGE?
Before implementing Circit, LKC's process for confirmations was as follows: the firm provided their clients with sample letters to fill out, print and sign by hand. Once completed, the clients sent the letters to LKC via post, and LKC forwarded them to the relevant third parties.
Previously, this process was time-consuming and required significant manual effort from both LKC's clients and the firm. The preparation of cover letters by the clients and their forwarding to LKC added to the delay, resulting in a significant amount of time lost before the letters could be sent to the addressee.
Furthermore, there were instances where clients created incorrect template letters or inadvertently deleted important content during the preparation process. As a result, LKC was unable to forward these cover letters and had to return them to the client for adjustments, causing additional delays and extra work for both parties.